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Information Technology

KACE

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Support:

  • Audio/Video
  • Cable/TV
  • Computer Lab
  • Desktop Printer
  • Email
  • Microsoft Office 365
  • NetID
  • Network
  • Phone
  • Server
  • Web Services
  • Wireless

IT Hub

One IT Serving One JSU

At Jackson State University, we understand the critical role that technology plays in education and professional development. That’s why we’ve launched the IT Resource Hub — a dedicated platform designed to support our students, faculty, and staff with a wide range of IT resources and services.

What You’ll Find Here:

  • Educational Resources: Enhance your learning and teaching experiences with access to our curated  step-by-step tutorials and walkthroughs.
  • Software and Tools: Equip yourself with state-of-the-art software and tools vital for academic and professional success. Here, you’ll find both proprietary and open-source resources suitable for a variety of tasks and projects.
  • Up-to-Date Information: Stay ahead of the curve with updates on our applications.

The IT Resource Hub is more than just a tool; it’s a part of our commitment to ensuring that everyone at Jackson State University is empowered to achieve excellence through technology. Explore now and see how our resources can assist you in reaching your academic and professional goals!

 

Support Center

Help Desk

Phone No. (601)-979-6400

Network, Phone, Server, and PC Support

Phone No.  (601)-979-6400

Canvas Helpdesk

Phone No. (601)-979-7073
Email: canvas@aotai-tech.com
Link: Access Canvas

E-Mail Support

Phone No. (601)-979-0838
Email: email.admin@aotai-tech.com

P.A.W.S and Banner Support

Phone No. (601)-979-0245
Email: BannerPaws@aotai-tech.com
Link: P.A.W.S. Banner Support

Print and Fax Support

Phone No. JSU IT
Phone No. Xerox support
Link: Xerox Copiers

Access IT Document Walkthroughs

Thee Portal

Thee Portal is where you can access all of your apps in one application. Applications such as: Canvas, Email, Paws, JSU Go, Handshake, and much more are all hosted in Thee Portal.

Student Paws

Click here to access your Student Paws Account.

Faculty Paws

Click here to access your Faculty Paws Account.

Email

Click here to access email support.

SoftDocs

Access forms and documents.

Access IT Services

How to access your Email.

How to enroll in DUO.

How to Activate your NETID.

Reset NET ID

Got locked out or need to reset your NET ID Password? Click here!

Canvas

Click here to access Canvas.

Banner 9 Training

Access training courses for Banner 9. Courses includes: Log In, Midterm Grades, Entering Final Grades, and Attendance.

PREMIER IT SERVICES

IT services refer to the various types of support and assistance that organizations provide to users of computer and information technology systems. These services can be provided in-house by a company’s IT department, or they can be outsourced to a third-party vendor.

Some common types of IT services include:

  • Help desk support: Provides assistance to users who are experiencing technical issues or have questions about how to use certain systems or software.
  • Network and infrastructure support: Manages and maintains an organization’s computer networks and related infrastructure, such as servers and data centers.
  • Cybersecurity: Protects an organization’s systems and data from cyber threats such as hacking and malware.
  • Cloud services: Provides access to data storage and computing resources through the internet, rather than via on-premises hardware.
  • Software development: Designs, creates, and maintains custom software applications for an organization.

IT services can be provided on a one-time or ongoing basis, and may be purchased on a pay-per-use or subscription basis. It is important for organizations to have reliable IT support in order to ensure the smooth operation of their systems and to protect against potential cybersecurity threats.

IT Software

Office 365

Available to: Faculty, Staff, Students
Location: Campus, Home

SAS

Available to: Faculty, Staff, Students
Location: Campus, Home

SPSS

Available to: Faculty, Staff
Location: JSU Computers, JSU Lab computers

MATHEMATICA

Available to: Faculty, Staff, Students
Location: Campus, Home

ADOBE DC

Available to: JSU Employees
Location: Campus, Home

Information Technology

Location

Jackson State University
1400 John R. Lynch St.
P.O.Box 17750
Jackson, Mississippi  39217

Phone: 601.979.4299